Fayetteville Call Center, Customer Satisfaction Survey

Staff with the City of Fayetteville's Call Center want to hear from customers who have recently contacted the Call Center. With feedback, staff can improve the quality of service when requesting City services. 

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Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your participation.

Please select the name of the call center representative that you spoke with.

For the next four questions, select how strongly you agree with the statements.

My wait time before speaking with a call center representative was reasonable.

My request was processed by the call center within a reasonable amount of time.

The call center representative that I spoke with was knowledgeable about city services.

The call center representative that I spoke with was caring and empathetic about my situation.

My request or issue was resolved as expected.

My request or issue was resolved in a timely manner.

My request or issue was escalated to a higher level for resolution.

Were you contacted by a supervisor concerning your issue?

Overall, I am satisfied with my customer service experience.